Effective Date:
2026-02-10
1. Overview
At Retreat Elite, we stand behind the quality of our products. This policy explains when and how returns and refunds are accepted for purchases made through
www.retreatelite.com
.
Retreat Elite is owned and operated by Midnight Scriber LLC
Summary
Region:
United States
Return window:
30 days total, but damage must be reported within 48 hours of delivery
Return eligibility:
Accepts returns for both defective and non-defective products if they meet policy conditions
Return shipping:
Customer is responsible for return shipping costs unless the item is defective or damaged on arrival.
Restocking fee:
25% of the product price for approved returns
Refund Processing:
Refunds are issued to the original payment method within
7 business days
after approval
2. Contact Information
To start a return or report damage, contact our customer service team:
Email:
support@retreatelite.com
Phone:
+1-616-800-7159
Address:
2745 BIRCHCREST DR SE APT 413
GRAND RAPIDS, MI, 49506,
United States
Hours:
Monday to Friday, 9 AM to 5 PM EST
3. Eligibility for Returns
Returns are accepted under the following conditions:
The item arrived
damaged
,
defective
, or
incorrect
The customer wishes to return a new item within the policy window
The damage or issue was
reported within 48 hours
of delivery
The product is returned within
30 days
of delivery
The item is unused and includes all original packaging and accessories
Items must be in new condition. Used or installed products cannot be returned unless defective upon arrival.
4. Reporting Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery. Include:
Your order number
Photos clearly showing the damage or issue
A brief description of the problem
We will review the information and, if approved, provide instructions and a prepaid return label.
5. Return Shipping and Fees
Approved returns include a prepaid shipping label. Please use the provided label and ship the item within 7 days after approval.
Restocking Fee:
All returned items are subject to a
25% restocking fee
based on the product price. This amount will be deducted from your refund total. Exchanges for the same item will not incur a restocking fee.
If you send an item back without using the provided label, we may not reimburse you for shipping costs.
6. Refunds and Replacements
After receiving and inspecting your returned item, we will confirm whether a refund or replacement applies
Refunds are issued to the original payment method within
7 business days
after approval
If you prefer, we can send a replacement item instead of a refund
7. Exchanges
We accept exchanges for both defective and non-defective products as long as they meet the return conditions. Replacement items are shipped once the returned item is received and approved.
8. Non-Returnable Items
We cannot accept returns for:
Items reported after 48 hours of delivery
Items damaged due to misuse or neglect
Gift cards and downloadable digital items
9. Cancellations
Orders may be canceled before shipment for a full refund
Once shipped, cancellations are not possible. You must follow the return process outlined above.
10. Legal Rights
This policy does not affect your rights under U.S. consumer protection law.
11. Changes to This Policy
We may update this policy from time to time. Changes take effect upon posting.
By purchasing from Retreat Elite, you agree to this
Return and Refund Policy
.
Retreat Elite
support@retreatelite.com
+1-616-800-7159
2745 BIRCHCREST DR SE APT 413
GRAND RAPIDS, MI, 49506, United States