Effective Date:
2026-02-10
1. Introduction
At Retreat Elite, we provide a clear and consistent shipping experience. This policy explains how we ship orders placed on
www.retreatelite.com
.
Service name
Standard Shipping
Price
Free USA shipping on most orders. Any order with an exception, will have this on the product page and at checkout
Delivery time
3 to 9 business days total
Destination
United States
Coverage
All products unless a product page says otherwise
Order cut-off time:
5:00pm EST, Any order made before 5:00pm EST will be processed the same business day, any order made after 5:00pm EST will be processed the next business day
Retreat Elite is owned and operated by Midnight Scriber LLC
2. Shipping Destinations
United States
We currently ship to addresses within the continental United States
We do not ship to P.O. boxes that cannot accept carrier delivery
Future expansion
We plan to add more regions. When we do, this page will be updated.
3. Shipping Costs
Standard Shipping
Free USA shipping on most orders. Any order with an exception, will have this on the product page and at checkout.
There are no hidden fees from us. Local taxes at checkout still apply when required by law.
4. Order Handling and Delivery Time
Total delivery time
is
3 to 9 business days
from the time you place your order. This total includes our handling time and the carrier's transit time. Business days are Monday through Friday excluding holidays.
If an item needs extra time, the product page will show a note. That note will override the general timing above.
5. Shipping Methods and Carriers
Orders ship via trusted national carriers. We may use USPS, UPS, FedEx, or similar services based on destination and package size.
Insurance
Shipments are insured against loss or damage. Contact us if there is an issue.
6. Order Tracking
After your order ships you will receive an email with the tracking number and a link to follow the delivery.
7. Delivery Issues
Delayed or lost packages
If your delivery exceeds the 3 to 9 business day window, email us at
support@retreatelite.com
or call
+1-616-800-7159
.
Marked delivered but not received
Confirm your shipping address
Check with neighbors or building management
Contact us so we can assist with a trace
Damaged packages
Photograph the packaging and the item
Contact us within 7 days at
support@retreatelite.com
We will arrange a replacement or refund as appropriate.
8. Missing Items
If something is missing from your package, contact us within 7 days of delivery and include your order number and the item details. We will send the missing item or issue a refund.
9. Returns and Refunds
We accept returns within 30 days of delivery for most items. Items must be unused, undamaged, and in original packaging. Certain items may not be returnable. See our full
Return Policy
for details.
Return shipping
Customer pays return shipping unless the item is defective or not as described
Refund timing
Refunds are processed within
7 days
after we receive the return to the original payment method
10. Address Accuracy
Please enter your address carefully at checkout. We are not responsible for deliveries to addresses entered incorrectly.
If a package returns to us due to an address issue, we will contact you to arrange reshipment and applicable reship fees.
11. Contact
support@retreatelite.com
Phone
+1-616-800-7159
Address
2745 BIRCHCREST DR SE APT 413
GRAND RAPIDS, MI, 49506
Service hours
Monday to Friday, 9 AM to 5 PM EST
12. Changes to This Policy
We may update this Shipping Policy. Changes take effect when posted on this page.
Thank you for shopping with Retreat Elite.